In August 2021, the AFA applied a significant version upgrade to its online grant application system. Applicants need an updated user guide to help navigate the system.
- The AFA continues to remove old user guides from program guidelines on its website. Do not use an outdated guide from the program guidelines to navigate the updated system.
What has changed in Front Office?
Front Office is the name of the GATE portal you use to apply for an AFA grant or submit a report.
New features in Front Office, which include an updated design and look of the Front Office portal, will allow you to more easily start and submit an application and track your progress. These include:
- A RECENT SUBMISSIONS bar on the home page that tracks whether your application is still “In Progress” or if it is “Complete” and submitted for consideration. Simply click on your project tile to either continue working on an application or to view your completed applications.
- If you received a grant and your project is not complete, your Final Report will also be under RECENT SUBMISSIONS. It will be listed as “In Progress” until you’re ready to complete it – just click on the “In Progress” tile to start the Final Report process.
- A new FUNDING OPPORTUNITIES menu item lists all current grant programs available through Front Office (including grants from both the AFA and the Alberta Media Fund). Please review your program guidelines for eligibility requirements and information about when you can apply. If you need further assistance, contact the Arts Development Consultant responsible for your AFA grant program. (If you are applying to the Alberta Media Fund, please contact their program staff directly at 780-422-8584.)
Frequently Asked Questions
We anticipate some users will have questions… we have answers! Scroll down for some frequently asked questions:
Has the URL for GATE/Front Office changed?
No. The URL for Front Office remains the same, and can be located in the Front Office User Guide or by clicking the “Apply Now” button on the program guidelines page for your grant.
Do I need a new username and password?
No. If you already have a username and password, you do not need a new one. If you have forgotten your password, please send a reset request to email@example.com.
If you are a first time applicant, email firstname.lastname@example.org at least five business days prior to the application deadline to get your Front Office log-in information.
Does my Username or Password expire?
Your username does not expire, but your password does after six months. Email email@example.com to have a password reset completed.
What browser should I use to access the Front Office portal?
The following browsers are recommended:
- Chrome 65.0.3325.181
- Firefox 59.0.2
- Internet Explorer 11.0 (Compatibility View turned off)
What help desk support is available for Front Office?
Information and other helpful tips and tricks for completing your application is available under the Help and Resources page of the AFA’s website.
If you have questions about your accessing or changing your username or password, please contact firstname.lastname@example.org for assistance.
Can I submit my music or video files through Front Office?
No. Front Office does not currently allow submission of music or video files. Applicants must submit any such support materials in the manner outlined in the “How to Apply” section of your program guidelines. You can find your program guidelines at in Find Funding and view for more information.
If you have questions related to the content of your application, or would like to speak to an Arts Development Consultant, please reach out to the contact listed under your program guidelines.
I am having technical difficulties with Front Office. Will you still accept my application after the program deadline?
No. All applications must be received by 11:59 p.m. on the application deadline. Please view your program guidelines to ensure you are aware of the next deadline for submissions.
It is the applicant’s responsibility to ensure their application is “Complete” in the Front Office portal before the deadline expires. No exceptions are made for late applications. If you are applying close to the deadline, please ensure you give yourself enough time to submit so the system can process your application well before the 11:59 p.m. deadline.
We strongly encourage applicants begin their applications several weeks in advance, and to complete them at least 3-5 days before a deadline. This allows adequate time to reach out to an Arts Development Consultant or email@example.com if you run into technical difficulties or require consultation on submitting your application.
Can I submit my Final Report through Front Office?
Yes. Final Reports are ready for completion under the RECENT SUBMISSIONS bar on your main home page. Your Final Report will be listed as “In Progress” until it has been completed and submitted for review.
Can I delete an application after I started it?
No. You cannot delete an application once it has been started. However, your Arts Development Consultant can delete an “In Progress” application on your behalf. If you have already completed and submitted your application, your Arts Development Consultant can withdraw it for you, if you wish to cancel your request for funding
I work for an arts organization, and we have multiple staff that need to access our application. Can I have multiple log-ins?
Arts organizations often have several people involved in the creation and submission of an application. If you have multiple people that require access to your organization’s information, you must request a separate and unique username and password for each of them.
Registration requests should be sent directly to firstname.lastname@example.org.
To register, the email request must come from your organization’s senior management team (i.e. Executive Director, Artistic Director, or Board Chair) indicating approval for you to access all application and final report data.
I used to work for an arts organization, but I am no longer there. What do I need to do?
Please contact email@example.com to notify us that you are no longer with an organization.
I moved after I submitted my application. Can I update my contact information?
Once an application has been completed and submitted, you cannot make any changes to your submission directly. You must contact the Arts Development Consultant responsible for your program to ensure address, email, and phone numbers are up-to-date with our office.
If your application is still “In Progress” you can update the information before you submit. However, please remember to also update your profile information in Front Office, using the instructions included in the user guide.
If you have specific questions about the content of your grant application, please contact the Arts Development Consultant responsible for your grant (contact info available on the program guidelines for your grant.)