Theatre

Who are we?

The GRAND is Western Canada’s oldest theatre and has contributed to Calgary’s theatre and live performance communities in a myriad of ways for over 100 years. Today we are a non-profit organization committed to being the home of creative placemaking in Calgary. Our mission is to be a Culture House presenting high quality and thought-provoking art, creating diverse and inclusive experiences, and bringing together artists and audiences to invoke a new way of thinking, appreciation and being, which transforms the community. 

We are dedicated to presenting art from all disciplines and a variety of perspectives, supporting local artists in presenting and mastering their craft, and creating memorable experiences for our audiences.

The GRAND is comprised of a team of talented and committed people who are passionate about the arts and who value collaboration, teamwork, innovation, respect and integrity.  

Learn more about The GRAND at our website.

Your core skills and expertise:  

1. COOPERATION AND COLLABORATION: is the ability to collaborate effectively with others, to be part of a team and to lead and promote quality work through effective contribution to others’ efforts.

2. PLANNING AND ORGANIZATION: Able to organize work, plan the necessary resources, take steps to carry out objectives. 

3. ACTION MANAGEMENT: Leads team members to successfully complete projects and deliverables.

4. FOCUS ON QUALITY AND DETAILS: Detail-oriented and creative problem solver who consistently prepares high quality work. 

5. INITIATIVE: Demonstrates the ability to take initiative and be self-motivated. 

6. CLIENT SERVICE ORIENTATION: focusing efforts on discovering and meeting the clients’ needs and resolving client issues in a timely way.

7. EFFECTIVE INTERACTIVE COMMUNICATION: the ability to transmit and receive information clearly and communicate effectively to others both orally and written

What you’ll be doing:

• Lead a high functioning technical team, support other team members, clients and stakeholders through quality work and communication
• Oversee all aspects of technical direction regarding lighting, sound, projection and stage equipment
• Manage the technical schedule and secure appropriate technical resources for each production and event within budget
• Manage and approve the time-sheets of the technical staff in coordination with the accounting department
• Maintain a casual crew roster and alternate department heads, in collaboration with the Production Coordinator
• Gather detailed production and show information and disseminate to technical team members in a timely way
• Provide exceptional customer service to all clients to assist with their work in The Grand
• Lead recruitment, training and assignment of paid technical staff for individual shows.
• Prepare and control of production budgets; maintain the technical inventory and order specialized supplies
• Maintain and coordinate an efficient production equipment maintenance program
• Coordinate the Occupational Health and Safety program within the Production Department
• Set technical policies and standards for the operation of the theatre
• Be the primary onsite contact/liaison/representative of The GRAND during events when technical staff are on call, which includes orienting facility renters and visiting productions to safety, technical characteristics and other areas of facility operations

Your educational background:

• 5+ years of live performing arts industry experience as a Technical Director
• Excellent understanding of all technical aspects of live performing arts and events, including Theatre, Dance, Music and Corporate events
• Post-secondary education, preferably in the performing arts, is considered a strong asset
• Proficient skills in Microsoft Office, Google Suite, Vectorworks, Q-lab
• Knowledge and experience with Stage Lighting and Projection, Stage Rigging and Theatre Sound required
• Ability to interpret technical and design drawings 
 

Position Type:

Reporting to the Executive Director, this is a full-time management position.

Salary: Range $60,000-$70,000 annually, with a 35-hour work week, dependent on experience and qualifications.

Perks: 

• Benefits
• Social and team building events
• Flexible working hours
• Hybrid in-office and remote work available
• Internal growth opportunities
• Personal and professional development opportunities
• We will support you in creating the life you desire through your work!

 Where you’ll be working: 

The GRAND is situated on the land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is Mohkinstsis, which is also referred to as the City of Calgary. We honour and acknowledge Mohkinstsis and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Iyarhe Nakoda and Tsuut’ina nations who also call this place home. We also acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland.

This position will include hours worked in-office and at home. In office work will take place in The GRAND building located at 608 1 St SW in Calgary, Alberta. 

Ready to join our team?

If you’d like to be part of a non-profit organization that is committed to being Calgary’s Contemporary Culture House and fostering an environment where everyone feels welcome and respected, The GRAND is the place for you! 

To apply, submit your detailed cover letter and resume in confidence to The Grand by email to jobs@thegrandyyc.ca. Please include in the subject line: Technical Director.

The posting will remain open until the position is filled. Applications will be reviewed upon receipt.

We appreciate your interest in working with us, but only those applicants selected for interviews will be contacted. 

We are an equal opportunity employer:

The GRAND is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, race, ethnicity, indigeneity, gender, gender-identification, or sexual orientation. We encourage and welcome applicants of Indigenous heritage, applicants who identify as racialized, marginalized or disabled, people of color or diverse cultural backgrounds. We endeavor to provide a culturally safe and supportive environment and have an existing work-place harassment policy with zero tolerance for harassment in all working environments. 

The GRAND is committed to providing reasonable accommodation for persons with disabilities in all parts of the hiring process. The GRAND invites candidates who may require assistance during the application and/or hiring process, to let us know and we will work with them to meet their needs.

Theatre Calgary is seeking 1 to 2 part-time FOH Leads to join our team.

Reporting to the Front of House Manager, the Front of House Lead’s key responsibilities are to supervise our volunteer usher team and attend to patron needs as they are visiting our theatre, while providing the highest level of customer service that Theatre Calgary patrons have come to expect.

Anticipated Start Date: Thursday, November 20, 2025

DUTIES & RESPONSIBILITIES

• Act as a point of contact for patron needs or concerns, resolving where possible and escalating to the Front of House Manager where appropriate in a manner that is not only respectful, but which reflects the highest customer service standards.
• Oversee, direct, and support a team of 3-6 volunteer ushers during each shift.
• Facilitate the safe and efficient flow of traffic in and out of the theatre, including during emergency evacuation scenarios.
• Prepare and maintain Front of House areas for public use each day: replenishing supplies and materials, setting up lines, unlocking exit doors, preparing for events or receptions, and any other preparation needs which may arise.
• Provide exemplary customer service to patrons with seating or arrival issues, resolving conflicts arising from incorrect ticket dates, late arrivals, lost or unreadable tickets, unanticipated accessibility needs, or other similar complications which may arise.
• Hold a high level of familiarity and fluency with all aspects of Theatre Calgary to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
• Assist with additional events throughout the year such as private event rentals of the theatre, donor receptions or events, or any other event where Front of House assistance is required.
• Effectively notice and communicate facility upkeep needs to the Front of House Manager.
• Document and secure any Lost and Found items, communicating discoveries to the Front of House Manager and rest of team.
• Other duties to assist the Front of House Manager (as required)
  
  EXPERIENCE & QUALIFICATIONS
• A minimum of two (2) years’ customer service/hospitality experience is required, preferably in a performing arts or other entertainment venue.
• Prior supervisory experience is preferred
• Experience working with a team of volunteers is an asset
• Knowledgeable and passionate about the work of Theatre Calgary
• Enthusiastic team player with excellent interpersonal skills
• Must possess the ability to lead others, solve patron concerns as they arise, and communicate well with a wide range of patrons and volunteers.
• Must be comfortable and productive in a fast-paced and dynamic workplace
• Must be flexible and work well under stress
• Must be well organized, decisive and have good follow-through skills
• Excellent verbal communication skills (both one-on-one and public speaking)
• A professional demeanor and experience/ability in dealing with discerning patrons
• An appreciation for the arts and for theatre

The successful candidate must be available for a minimum of 2-3 shifts per week during each production throughout the season (Sept 2024-June 2025) and be available for evening and weekend shift work.

PHYSICAL REQUIREMENTS
These positions are part-time, shift-based, and require weekend and evening work during the run of a production. As this position deals directly with Theatre Calgary patrons and corporate event clients it may on occasion require professional interaction to foster ongoing positive relationships.

Due to the nature of the Max Bell Theatre, prolonged periods of standing and the repetitive navigation of stairs will be required.

REMUNERATION
$16.00 per hour plus 4% vacation pay (less statutory deductions).

ABOUT THEATRE CALGARY
Theatre Calgary’s vision is to stand amongst the best theatres globally as a leader in innovative, impactful and diverse programming. Our mission is to stimulate, provoke and delight through ambitious programming created to ignite local, national and international engagement in a sustainable manner.

Theatre Calgary reflects the communities, the country, and the world we live in with ambitious programming, passionate community engagement and extraordinary productions. For more than 50 years, we have focused our energy on providing our community with the highest level of classic and contemporary plays, featuring the best artists from Calgary and across the country.

Theatre Calgary encourages applications from our diverse community. Theatre Calgary is committed to equity, diversity, and inclusion. We recognize that increasing the diversity of our staff, on all levels, is integral to accomplishing this objective. We are creating policies, practices, and programs that work toward the goal of dismantling systemic racism. We welcome all applications from women and gender nonconforming people, people of color, indigenous peoples, people with disabilities, and people of all sexual orientations, and all others who may contribute to the further diversification of Theatre Calgary.

In the spirit of reconciliation, Theatre Calgary acknowledges that we live, work and create on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, Métis Nation of Alberta, districts 5 & 6, and all people who make their homes in the Treaty 7 region of Southern Alberta. They were the original occupants of this land and continue to be here to this day. Theatre Calgary is grateful to have the opportunity to present in this territory.

HOW TO APPLY 
Please submit applications to: careers@theatrecalgary.com with the subject line FOH Lead

We thank all those expressing interest in the role but only those selected for interview will be contacted.

Closing Date for Applications: Sunday, November 9, 2025

Please visit theatrecalgary.com/careers for more information.